The "View Cart" link will then show a list of all items ordered. Then simply follow the directions on the page to complete your order or make any changes. After finalizing your order you will immediately receive a confirmation # and a confirmation via email for your records.

Secure Online Ordering:

When you use your credit card to shop on our online site, rest assured that the transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with Netscape Navigator (versions 2.0 and above), Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above). This technology safeguards your personal information and guarantees privacy.

How to order by phone, fax or mail:

To place an order by phone, call toll free 1-877-226-4387 M-TH 9am-2pm Central Standard time. To place an order by mail or fax, click here for our order form.

Ship Time & Rates:

We take great pride in shipping most orders within 2 business days. Average ground delivery is approximately 5-9 business days not including holidays. Premium air delivery is 3-4 business days not including holidays. Our shipping rates are a flat rate based upon the total dollar value of each order. Our online catalog will show the shipping rate before you make your final purchase.

Up to $35.00 .........$9.00
$35.01 - $50.00 ........$10.00
$50.01 - $100.00........$12.25
$100.01 - $150.00......$13.25
$150.01 - $200.00........$15.50
$200.01 - $250.00........$17.00
Over $250 ....................$19.00

* Premium Shipping - add an additional $16 to normal shipping rates. Approximate air delivery time is 3-4 business days not including holidays. FedEx air does not deliver on weekends.

Tracking an Existing Order:

When your order is shipped, we automatically send a FedEx tracking number to the email address you provided us when you placed your order. Please check your email for the email with the header "FedEx Delivery Alert". Within the email you may then go to the FedEx website to track your package. If you do not have your tracking confirmation and it has been more than 9 business days for ground orders and 4 business days for air orders, reply back to your order confirmation that you received when you placed your order.

Questions & Customer Service:

Availability: Our online catalog is updated often to reflect current availability. If an item does not appear on our site or marked "sold out" it is currently not available.

Imprinting / Engraving: We do not do any imprinting or engraving of products at this time.

Custom Made Products: We do not make any custom products. All products offered on our website are only available in the color, size and specifications stated.

Looking for a certain product / Can't find a product: To search for a product, please use our search function found on the upper right hand corner of every page. Type in a keyword or item number. All products offered are on our website. If a product is not shown on our website we do not carry it at this time.

Samples: Since our items are pre-packaged, we do not provide samples

Wholesale/Quantity Discounts: Some of our items are already available in "bulk" at discounted prices.

To Order Granite Items & Bamboo Fences

Visit our Granite Information Page and our Bamboo Fence Page for further details.

For any questions about our granite products or bamboo fences, email us at customercare@cherryblossomgardens.com or call us toll free at 1-877-226-4387.

All granite and bamboo fences are shipped via freight. Average ship time is 7-9 business days. For an exact freight cost, please contact us.

To place an order, including the above items, call us Monday-Thursday 9am-2pm CST at 1-877-226-4387 or 952-758-1921.

We take pride in offering only quality carved natural granite, natural bamboo fences and offer outstanding customer service.

Return Policy:

If for any reason you are not completely satisfied with your purchase, you may return the unused item in its original packaging and original condition within 30 days from the date of purchase. No returns or exchanges will be accepted after 30 days from the date of purchase. Returns must be accompanied by the receipt or email confirmation and will be refunded in the original method of payment. Shipping charges are not refunded. If you are returning an item, ship your package by insured parcel post, UPS or FedEx following the guidelines on the back of your invoice. Cherryblossomgardens.com is not responsible for returns that are lost or damaged in shipping. Customers are responsible for the return postage.

Wooden Bridge Return Policy:

All wooden bridge prices shown on our site include our overweight shipping cost of 15% which is not refundable. Customer is responsible for return freight. Bridges cannot be returned if it has been assembled, stained or altered in any fashion. Bridges must be returned in original condition and in original packaging within 30 days. Return authorization required. Call for return instructions.

Order Cancellations or Order Modification Policy:

Our goal is to provide the fastest service possible to our customers. In order to accomplish this, orders are automatically processed immediately after they are received. Thus we cannot cancel or modify your order once your order has been placed either by phone, fax or on our website. When you receive the order, you may return the unused item in its original packaging and original condition within 30 days from the date of purchase. Returns must be accompanied by the receipt and will be refunded in the original method of payment. Shipping charges are not refunded.

Refused or Undeliverable Package Policy:

Any package that is refused or undeliverable for any reason will incur both the original shipping charges plus an additional return shipping charge equal to the amount of the original shipping charge. Refused and undeliverable packages are returned to us via the same method in which it was originally shipped. When the package is received back, credit will be given for the purchase price less the original shipping charges and return shipping charges.

Special Order Policy:

Any product that is special ordered cannot be returned. Special order products is defined as, but is not limited to: any merchandise that a customer orders that is not available in stock or not normally stocked or has been ordered at a customers request. All special orders are subject to pre-payment in full. Pre-payment is non-refundable/non-transferable. Shipping and handling charges are not refundable. Special order items are non-cancelable and non-returnable.

Privacy Pledge:

We keep your personal information strictly confidential. We will not sell, trade, or rent your personal information to any third parties.

Printed Catalog:

We do not have a printed catalog for all items are imported and availability changes frequently.

International Orders:

Please email us at customercare@cherryblossomgardens.com

for a shipping quote.

Product Consideration:

If you make or offer an interesting item and would like us to consider carrying your products please send information to: Japanese Style Inc. P. O. Box 53, 413 4th Ave. N. W.- Suite B, New Prague, MN 56071 or email japanesestyle@bevcomm.net .

Testimonials:

Email us at customercare@cherryblossomgardens.com and share your comments. We would love to hear from you!

Welcome to Japanese Wedding Favors!

Customer Service

Email customercare@cherryblossomgardens.com

Call Toll Free 1-877-226-4387 or 952-758-1921

24 hours a day, 7 days a week.

Calls will be answered M-TH 9am-2pm CST

How to order on our online catalog: