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Do I
Granite & Bamboo
Fences
Policies
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Shipping
& Current Orders
Catalog, Discounts,
Wholesale
Testimonials
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How
to order on our online catalog:
1. Input the quantity desired in the empty box.
2. Hit the "add to order" button.
The page will reload and in red text and confirm the quantity and item ordered.
3. To complete your order or check items in your shopping cart.
Click on the shopping basket
on the navigation bar at the top or bottom of each page.
The shopping basket will then show a list of all items ordered.
Then simply follow the directions on the page to complete your order or make any changes.
After finalizing your order you will immediately receive a confirmation # and a
confirmation via email for your records.
Empty Shopping Cart: If you receive an empty shopping cart message
when you go to check your basket it may be due to not entering in the quantity desired in
the box or the shopping session expired. Our system only holds products in the
basket for 30 minutes of inactivity.
Secure Online
Ordering:
When you use your credit card to shop on our online site, rest assured that the
transaction is secure. Our servers use Secure Sockets Layer (SSL), is an advanced
encryption technology that works with Netscape Navigator (versions 2.0 and above),
Microsoft Internet Explorer (version 3.0 and above), and AOL (AOL 3.0 and above). This
technology safeguards your personal information and guarantees privacy.
Return Policy:
If for any reason you are not completely satisfied with your
purchase, you may return the unused item in its original packaging and original condition
within 30 days from the date of purchase. No returns or exchanges will be
accepted after 30 days from the date of purchase. Returns must be accompanied by the receipt or
printed email confirmation and will be refunded in the original
method of payment. Shipping charges are not refunded. If you are returning an item,
ship your package by insured parcel post, FedEx ground or UPS ground insured following the guidelines on the
back of your invoice. CherryBlossomGardens.com is not responsible for
returns that are lost or damaged in shipping. Customers are responsible for the return postage.
Bridge Return Policy:
All bridge prices shown on our site includes our overweight shipping cost of
15%. The shipping cost of 15% which is included in the price of the bridge
is not refundable. Purchaser is responsible for return freight. Bridges
cannot be returned if assembled, stained or altered in any fashion. Bridges
must be returned in original condition and in original packaging within 30
days. Return authorization required. Call for a return authorization number.
Problem
with Your Order:
Damaged Items:
We take every effort to package your order
securely to avoid any breakage during shipping. If an item is received
damaged:
1. Save the box, invoice, damaged items and all packaging
materials.
2.
Email us
immediately
or call us at 1-952-758-1923. All damage must be reported within 5
business days from the delivery date of the order. Provide your order
number, item # and description of the exact description of the damaged
item.
3. We will contact FedEx to file a damage claim and to inspect the package
and product.
Defective Merchandise:
Every item is inspected before it
is shipped. If a flawed item is received, please return it in the original
packaging following the return instructions on the back of your invoice
and indicate whether you would like a replacement or refund. Please note,
that many of our products are hand made and there will be slight
variations and slight imperfections.
Error in your order:
We take every effort to package
your order correctly and each order is inspected twice by two different
quality control inspectors prior to shipping. If there is an error in your
order, email us and provide your order # and the description of the error in your order.
All errors must be reported within 5 business days from the delivery date
of the order.
Missing product:
We take every effort to package
your order correctly and each order is inspected twice by two different
quality control inspectors prior to shipping. If an item is missing,
please re-check the packaging material, inside other product bags and
boxes and under the inside bottom flaps of the cardboard box. Many items
we offer are small, flat or the same color as the outer box and can easily
be overlooked. If the item is not found,
email us
and provide your order # and the error in your order. All errors must be
reported within 5 business days from the delivery date of the order.
Order
Cancellation and Modification Policy:
Our goal is to
provide the fastest service possible to our customers. In order to
accomplish this, orders are automatically processed immediately after they
are received. Thus we cannot cancel or modify your order once your order
has been placed either by phone, fax or on our website. When your order is
received, you may return the unused item in its original packaging and
original condition within 30 days from the date of purchase. Returns must
be accompanied by the receipt and will be refunded in the original method
of payment. Shipping charges are not refunded.
Refused
or Undeliverable Package Policy:
Any
package that is refused or undeliverable for any reason will incur both
the original shipping charges plus an additional return shipping
charge equal to the amount of the original shipping charge. Refused and
undeliverable packages are returned to us via the same method in which it
was originally shipped. When the package is received back, credit will be
given for the purchase price less
original shipping charges and return shipping charges.
Special Order Policy:
Any product that is special ordered cannot be returned. Special
order products is defined as, but is not limited to: any merchandise that a
customer orders that is not available in stock or not normally stocked or
has been ordered at a customers request. All
special orders are subject to pre-payment in full. Pre-payment is
non-refundable and non-transferable. Shipping and handling charges are not refundable.
Special order items are non-cancelable and non-returnable.
Corporate Discounts:
We do give a 10%
discount off retail plus actual shipping charges on corporate orders over
$2000 that order a multiple of one item.
Customer
Service or Questions
Product
Availability:
Our online catalog is updated daily to reflect current availability.
If an item is not shown on our website or states "Sold Out" it is currently not available.
Since all products are imported, exact availability date is unknown.
Please bookmark our site and check back frequently. Once the product is
back in-stock, the sold out will be taken off and our site will allow you
to order.
Click here to search our catalog.
Imprinting / Engraving
of Products:
Sorry we do not do any imprinting or engraving.
Custom Made Products:
Sorry we do not make any custom made products. All products
we offer are on our website in the color, size and specifications stated.
Looking for a certain
product / Can't find a product:
To search for a product please use our
search function. All products we offer are on our website, if a product is
not shown on our website, it has been discontinued or we do not carry it.
Customer Samples:
We do not provide free samples, single priced samples or
sell portions of bulk items. All items are only available in the
quantities shown on our site.
Multiple Item Discount:
Sorry we do not provide discounts on quantity orders. Some of our
products are
available in "bulk" at a discounted prices. Bulk products are only available at the discounted price in the quantity shown
on our site.
Customer Service:
The best way to contact us or ask a question is to email
us and we will reply promptly. You can
also call M-Thurs 9am-2pm central standard at 1-952-758-1923
Tracking an Existing Order:
When your order is shipped, we automatically send a FedEx tracking number
to the email address you provided us when you placed your order. Please
check your email for the email with the header "FedEx Delivery
Alert". Within the email you may then go to the fedex website to track your package.
If you do not have your tracking confirmation and it has been more than
9 business days for ground orders and 4 business days for air orders,
reply back to your order confirmation that you received when you placed
your order. Leave all information from the email confirmation when you
email us.
How
to order by mail, phone or fax:
Order toll free Monday - Thursday 9am to 2pm central standard time.
To place an order by mail or fax please click here for
our order form.
Privacy Pledge:
We keep your personal information strictly
confidential. We will not sell, trade, or rent your personal information to any third
parties. Whether signing our guest book, entering our contests, placing an order or just
emailing us; all personal information provided will be kept confidential. Terms
of Use
Printed Catalog:
Sorry we do not have a printed catalog for all items are
imported and availability changes frequently.
Ship Time
& Rates:
We take great pride in shipping most orders within 2-3 business
days. Average
FedEx ground transit time by ground is 5-9 business
days not including holidays. Premium air ship time is 3-4 business
days not including holidays. Our shipping rates are a flat rate shipping based on total dollar order. Our
online catalog will show the shipping rate before you make your final purchase.
Availability:
Our online catalog is updated daily to reflect current availability.
If an item is not shown on our website or states "Sold Out" it is currently not available.
Since all products are imported, exact availability date is unknown. Please
bookmark our site and check back frequently. Once the product is back
in-stock, the sold out will be taken off and our site will allow you to
order.
Granite Items & Bamboo
Fences Ship Rates:
All granite and fence orders must be called in or faxed. All
granite and fences are only shipped by semi freight. Average ship time is 5-9
business days. Please read and select your freight
shipping options and get an exact freight quote. We take pride in
offering only quality carved natural granite and natural bamboo fences and offer
outstanding customer service.
Have a question about our granite items or bamboo fences? Email
us
International
Orders:
Sorry due to difficulties in shipping, high damage rate and fluctuations in
shipping rate, we no longer ship outside the 48 state.
New
Product Considerations:
If you make or offer an interesting item and would like us to
consider carrying your products please mail information to: Japanese
Style Inc., P. O. Box 53, 413 4th Ave NW - Suite B, New Prague, MN 56071.
Wholesale
Inquiries:
Sorry we do not wholesale at this time.
Testimonials
Email us and
tell us your comments. We would love to hear from you.
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